Refund Policy

1. Eligibility for Refund

• Time Frame : Refund requests must be made within 12 hours of the purchase time. Any requests made after this period will not be eligible for a refund.

• Service Availability : Refunds will only be processed if the service has not been rendered or accessed. If the service has already started or has been delivered, no refund will be given.

2. Non-Refundable Services

• Completed Services : Any services that have been fully rendered or delivered are non-refundable.

• Subscription-Based Service : For subscription-based services, refunds will only be applicable to the first billing cycle if requested within 12 hours. Subsequent billing cycles are non-refundable.

3. Payment Gateway Fees

• Transaction Fees : Any transaction fees incurred by the payment gateway during the purchase process are non-refundable.

• Processing Time : Refund processing through the payment gateway may take 5-10 business days. This time frame is dependent on the payment gateway and your bank.

4. Requesting a Refund

• Contact Method : To request a refund, contact our customer support team via [CREATE A WEBMIL] with your order number and reason for the refund request.

• Verification : You may be asked to provide additional information or verification to process your refund request.

5. Service-Specific Policies

• Customized Services : For any customized services, refunds will only be given if the service has not yet been started or resources allocated. Once customization work begins, no refunds will be issued.

• Digital Products : Refunds for digital products or services that involve immediate access or download are not applicable once the product/service has been accessed or downloaded.

6. Exceptions

• Technical Issues : If a technical issue on our end prevents you from accessing the service, and our support team cannot resolve it within a reasonable time frame, you may be eligible for a refund regardless of the 12-hour window.

• Duplicate Charges : If you were accidentally charged multiple times for the same service, please contact our support team for a full refund of the duplicate charges.

7. Changes to the Policy

• Updates : We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review the policy periodically.

8. Contact Information

Support : For any questions or concerns regarding our refund policy, please contact our customer support team at support@gradskieez.com

Important Notes

– Ensure you understand the terms and conditions of the service before making a purchase.

– This refund policy is designed to protect both our customers and our business, ensuring fairness and clarity.

By making a purchase on our website, you agree to this Refund Policy in its entirety. Thank you for your understanding and cooperation.